The importance of service

2010-08-23

The best-trained service technicians in the industry. That’s the goal of a new worldwide training initiative by Atlas Copco.

Rigorous process: The Atlas Copco training programme is designed in three stages to provide service technicians with a full range of skills from simple routine maintenance to deep product knowledge and supervisory skills with full certification after

Achieving and maintaining maximum productivity in the mining and construction industry requires more than just cutting-edge technology. With this in mind, Atlas Copco’s new, worldwide training and certification programme, launched this year, aims to increase customer satisfaction and productivity.

The programme consists of three levels of certification and combines e-learning, classroom sessions, on-the-job training
and evaluation. “The objective of this global training programme is to ensure that all of our service technicians can offer the same
high level of service, wherever in the world they operate,” says John Carnall, Vice President, Parts & Services, Atlas Copco. “The programme will increase the value of our service offering. At the same time it will ensure that the equipment our customers
have invested in to achieve their business goals is operating to its maximum potential.”

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